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FAQ's

We're here to help! Browse our most common questions below.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you offer FREE Shipping?

We do not offer free shipping. Due to the large and uniquely sized nature of our products, shipping costs can be higher. This ensures your order arrives safely and in perfect condition. We strive to keep our product costs low and affordable to help offset these shipping expenses.

How long do orders take to process?

Orders are processed within 1-3 business days. Orders placed after 3 PM on Fridays will be processed the following Monday. Please note that processing times may be extended during peak seasons or due to high demand.

Do you ship internationally?

We currently ship to select international destinations. Shipping rates and delivery times vary based on location and will be calculated at checkout. Please note that international orders may be subject to customs fees and import duties.

Do you offer tracking numbers?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email or through our website.

Can I return my order?

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be returned in their original condition, unused, and in the original packaging. The refund will be for the amount of the product and taxes if applicable, shipping charges are not refunded.

To initiate a return, please contact our customer service team at info@staytputanchor.com to initiate a return.

Pack the item securely in the original packaging and include your order number inside the package. That way we know who it came from.

Ship the package using the carrier of your choice. We recommend using a trackable shipping service.

Products

Below are some common questions about our products

What are StayPut pole spikes made of?

Our poles are made of 3/4" thick, solid, resin-injected fiberglass, the tip is tapered to a point for easy bottom penetration.

How do I know if StayPut pole spikes are compatible with my boat?

For boats up to 21 feet or 3500 lbs, we suggest using any of our poles. For boats up to 24 feet, we recommend the shorter 6’-8’ poles. Shorter poles offer increased stiffness and tensile strength. They also enhance performance in shallower waters. To illustrate, consider a new full pencil: it's easier to break when full-length compared to a stub, which is harder to break.

What size pole spike should I purchase?

That is going to depend on a couple of things, the size of your boat, and what depth of water you will be anchoring in. You will also want to consider the distance from your mount to the water level. Some boats the bow mount will be mounted higher above the water line. Calculate the distance from your mounting point down to the water line and add a foot for sea floor penetration. This will be the depth of water you will aim to use this system. For an easier rule of thumb, take 2’ off each pole size, that will be close to the depth of water you can use that size anchor in. For example, 8’ Poles are generally good in 6’ of water.

Which pole mount will work best for my boat?

This is a loaded question that has many variables. If you are not confident in which mount to select, please reach out to us. Please send photos of your desired mounting location to info@stayputanchor.comand our team will be able to look at them and make a recommendation.

How easy are StayPut pole mounts to install?

At our core, we believe in simplicity and a hassle-free experience. We understand that not everyone is familiar with tools or boat mechanics. No need to worry—we've got you covered. Our straightforward tools and installation process will make you feel like a pro in no time. Explore our installation instructions; you'll be amazed at how easy they are to follow. Grab a beer and a buddy, and before you know it, you'll be done.

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